1. Navigate to the portal and select Sign In.
2. Choose the Register tab and click on the appropriate button under Register using an external account.
3. You will automatically be taken to the appropriate sign in service (e.g. Facebook, Google, Azure AD) where you can choose to use your existing credentials or create new ones.
4. And then you can proceed to log in.
If you need to update your address or contact details, you can edit your contact information on the profile page provided in the portal.
In accordance with Anti-Spam Legislation, VeloCITY provides Citizens the ability to manage their communication preferences. By default, these are all set to “off” and when you register, you will need to identify the preferred method of contact. In order to subscribe to a service request and receive notifications about the status of that specific request, you must select “Email” as the method of contact since all
subscription notifications are sent electronically via email.
As an authenticated users (Citizen who is logged in), you can view your request history.
As an authenticated users (Citizen who is logged in), you can view a list of all Service Request updates that you are receiving. This could be requests that you have submitted yourself, or you can choose to subscribe to an existing request that was submitted by someone else.
Note: Prior to subscribing to requests, you must ensure your Communication Preferences allow us to send you email. Refer to Managing Communication Preferences for further instruction on how to make that change.
The VeloCITY Citizen Engagement Portal is keyword search enabled.
If you are unable to find your desired results using a keyword search, you can browse by 311 tag.
Alerts contain information that is relevant to you, the Citizen. As you navigate through the portal, there are a few different ways that Alerts might appear.
Once you identify the location of the issue, you click Next at the bottom of the page.
On the following page, you enter the request-specific details.
Please Note: Details may vary depending on the Service Request type.>
Once the relevant details have been entered, Citizen will click next, and if they are logged in their information will be pre-populated. If they are submitting the request anonymously, they will have to enter in their contact information.
To receive notifications on the status of the service request you are submitting, be sure to check the box “Receive Status Updates” as shown above.
Note: Your preferences in your profile must be set to accept email notifications in order to receive status updates.
If you attempt to create a service request that has been previously submitted, you will receive a message indicating your submission may be a duplicate based on the location and type of the request.
If you receive notification of a potential duplicate, please review the details of the request and then you can decide whether or not you want to proceed with the request.
If you elect to proceed with the request, you can then select My Request Differs from the ones above. Continue with creating my request.
To view a map of all the service requests that have been submitted, you can use the various criteria on the Service Request Map to filter your selection
From the homepage, navigate to the Service Request map from the toolbar at the top.
Reference #: If you know the exact reference number for the request type it in this window to view it on the map.
Type: If you know the type of request you’re looking for (e.g. Graffiti), you can narrow your results.
Date (From): This field will default to today’s date. Click on the calendar icon to enter in an earlier date.
Date (To): Once you have selected an earlier From date, you can narrow your results even further.
Status: If you’re not sure if your request has already been resolved, you can also look through inactive requests instead.