Updating Your Profile

If you need to update your address or contact details, you can edit your contact information on the profile page provided in the portal.

  1. Once you are logged into the portal, select Profile from the dropdown list next to your name in the upper right of the home screen.
  1. In the Profile, you can choose to update a variety of information including personal details and your Subscription preferences.
    Your subscription preferences are used to identify the preferred method the municipality will use to contact you.
  1. Modify the appropriate fields and click Update.

Managing Communication Preferences

In accordance with Anti-Spam Legislation, VeloCITY provides Citizens the ability to manage their communication preferences. By default, these are all set to “off” and when you register, you will need to identify the preferred method of contact. In order to subscribe to a service request and receive notifications about the status of that specific request, you must select “Email” as the method of contact since all
subscription notifications are sent electronically via email.