Once you identify the location of the issue, you click Next at the bottom of the page.
On the following page, you enter the request-specific details and you can attach an image or picture as part of the submission of your service request.
Please Note: Details may vary depending on the Service Request type.>
Once the relevant details have been entered, Citizen will click next, and if they are logged in their information will be pre-populated. If they are submitting the request anonymously, they will have to enter in their contact information.
To receive notifications on the status of the service request you are submitting, be sure to check the box “Receive Status Updates” as shown above.
Note: Your preferences in your profile must be set to accept email notifications in order to receive status updates.
If you attempt to create a service request that has been previously submitted, you will receive a message indicating your submission may be a duplicate based on the location and type of the request.
If you receive notification of a potential duplicate, please review the details of the request and then you can decide whether or not you want to proceed with the request.
If you elect to proceed with the request, you can then select My Request Differs from the ones above. Continue with creating my request.