A subscriber is a contact that has been “associated” with a service request. By adding a contact as a subscriber they receive notifications about that specific service request based on the criteria set up for notifications for that service request type. If the service request type has been configured to send notifications when the status changes for example, then any contact who has been subscribed to the service request will receive a notification advising them of the update in status.
In order to add a subscriber to an existing service request you need to open the specific service request in Microsoft Dynamics CRM. Once the service request is open, you navigate to the “Attachments” section of the form and from there you can add the subscriber as shown.
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