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VeloCITY 365 by KPMG provides automated workflows that enable municipalities to manage citizen inquiries and service requests in the cloud. Velocity is built on the Microsoft Dynamics 365 platform, and provides a Citizen Engagement Portal that citizens can access to search and find information on municipal programs and services. Call center agents can efficiently document citizen inquiries, identify duplicate requests, and route service requests to the appropriate department for action and follow-up, while tracking the progress of the request through to completion.
The ESRI Server setup is required to establish a connection to an ArcGIS server and support public ESRI servers and self-hosted (private) ArcGIS servers.
Setting up an ESRI map determines the map that the citizen will see when they log on to the portal.
Entity layer field mapping can be only added for the ArcGIS Server source layer.
Service Areas are used to define specific geographic regions to facilitate routing of service requests, assist in more detailed reporting and identify areas where resources are either under or over utilized.
The icons that display on the Interaction Type buttons as well as on the map overlays are completely customizable.
The Agent Console contains a map configured to display each service request by Interaction Type. The Agent Console Map Settings are controlled through the ESRI Map Settings.
The map displays the service requests that have already been submitted. When a request is submitted, it is saved within VeloCITY as a case record.
The portal can be setup to be either anonymous or to require authentication.
The Portal is built using the Bootstrap front-end framework and as a result you can quickly and easily brand the Portal for your organization.
The content within the VeloCITY portal is completely customizable by anyone with Administrator-level permissions.