ArcGIS Configuration

There are 5 components for configuring VeloCITY365 to display maps and map information. These components are specific to VeloCITY365 but are closely aligned with ESRI ArcGIS.

The ESRI configuration from a technical viewpoint:

The ESRI configuration from a presentation viewpoint:

  • User Input – Toolbar enables user to select and location or draw an area.
  • Primary Layer – Velocity365 adds this to all maps provisioned for user input and sits on top of all other layers. There is no administrator configuration for this layer
  • Server Data – The layer that displays information from D365 records.
  • Other Layers – The additional information that has been decided should also be seen. It is seen “on top” of the Base Map.
  • Base Map – The primary information that the citizens or CSR will see.

The Sample Intake Map and Sample Service Request Map are included for reference.

Do not modify or delete sample settings. It is best practice to deactivate the sample maps and keep them for reference. You can duplicate the maps and modify the duplicates to meet your needs

Sample Intake Map Settings

Configuration Type

Name

Description

ESRI Setting

Sample Intake Map Settings

Top level of configuration.

ESRI Server

Sample Server

By default, use public ESRI servers. Must be configured with client information.

ESRI Map

Sample Intake Map

Configured for displaying multiple active Case records at once.

ESRI Map Layer

Sample Intake Map Primary Layer

The layer where location can be entered.

ESRI Entity Field Mapping

Interaction Type Mapping (New)

Fields relevant for plotting Interaction records on map.

Sample Service Request Map Settings

Configuration Type

Name

Description

ESRI Setting

Sample Service Requests Map Settings

Top level of configuration.

ESRI Server

Sample Server

By default, use public ESRI servers. Must be configured with client information.

ESRI Map

Sample Service Requests Map

Configured for displaying multiple active Case records at once.

ESRI Map Layer

Sample Service Requests Map Primary Layer

The layer where Case points will be displayed.

ESRI Entity Field Mapping

Velocity 365 Case Field Mapping

Fields relevant for plotting Case records on map.


In this section

Configuring the ESRI Settings

Setting up the ESRI Server

The ESRI Server setup is required to establish a connection to an ArcGIS server and support public ESRI servers and self-hosted (private) ArcGIS servers.

Configuring the ESRI Map

Setting up an ESRI map determines the map that the citizen will see when they log on to the portal.

Configuring the ESRI Map Layers

Configuring the ESRI Layer Field Mappings

Entity layer field mapping can be only added for the ArcGIS Server source layer. 

Configuring the ESRI Entity Field Mappings

Configuring Service Areas

Service Areas are used to define specific geographic regions to facilitate routing of service requests, assist in more detailed reporting and identify areas where resources are either under or over utilized.

Configuring Icons

The icons that display on the Interaction Type buttons as well as on the map overlays are completely customizable.

Map Settings for Agent Console

The Agent Console contains a map configured to display each service request by Interaction Type. The Agent Console Map Settings are controlled through the ESRI Map Settings.

Map Settings for Portal Service Request Map

The map displays the service requests that have already been submitted. When a request is submitted, it is saved within VeloCITY as a case record.