The Agent Console contains a map configured to display each service request by Interaction Type. The Agent Console Map Settings are controlled through the ESRI Map Settings.
In order to have the map for the Agent Console you MUST have a Map Setting specifically called “Agent Console.”
Velocity has this Map Setting already created out of the box. Listed below are the settings that are configurable for the Agent Console Map. All other settings will have no effect on the map and should not be changed.
To change these settings, navigate to Velocity -> ArcGIS ->ESRI Settings -> Agent Console -> then click on the Agent Console Map Settings link
Map View Configuration
Default Graphic Settings
The following list of features are intentionally unsupported on the Agent Console Map and should NOT be changed: