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            • Configuring the ESRI Settings
            • Setting up the ESRI Server
            • Configuring the ESRI Map
            • Configuring the ESRI Map Layers
            • Configuring the ESRI Layer Field Mappings
            • Configuring the ESRI Entity Field Mappings
            • Configuring Service Areas
            • Configuring Icons
            • Map Settings for Agent Console
            • Map Settings for Portal Service Request Map
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            • Portal Content
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        • VeloCITY 365 End User Guide
          • Service Requests
          • Using Alerts
          • Managing Duplicates
          • Duplicate Contacts
          • Subscriber Management
          • Agent Console Overview
          • Managing Contacts
          • Using the Knowledge Base
        • VeloCITY 365 Citizen Engagement Portal User Guide
          • Register as a Portal User
          • Forgotten Password
          • Profile
          • My Service Requests
          • My Subscriptions
          • Knowledge Base
          • Alerts
          • Submitting a New Service Request
          • Updating a Service Request
        • VeloCITY 365 Technical Administrator User Guide
          • VeloCITY 365 Configuration
            • Deployment, Promotions and Hot Fixes
            • Interaction Type (SR) Administration
              • Creating Interaction Types
              • Sharepoint Configuration
              • Editing Interaction Types
              • Creating Tags
              • Understanding Interaction Type Settings
            • Setting up Notifications and Email
            • Setting up Routing and SLAs
            • Managing Work Order Administration and Automation
            • Managing Translations
            • Setting up CRM Security
          • ArcGIS Configuration
            • Configuring the ESRI Settings
            • Setting up the ESRI Server
            • Configuring the ESRI Map
            • Configuring the ESRI Map Layers
            • Configuring the ESRI Layer Field Mappings
            • Configuring the ESRI Entity Field Mappings
            • Configuring Service Areas
            • Configuring Icons
            • Map Settings for Agent Console
            • Map Settings for Portal Service Request Map
          • Citizen Engagement Portal Configuration
            • Portal Authentication
            • Branding and Theming
            • Portal Content
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In this document

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VeloCITY 365 Configuration


In this section

Deployment, Promotions and Hot Fixes

Interaction Type (SR) Administration

Creating Interaction Types

Sharepoint Configuration

Editing Interaction Types

Creating Tags

Understanding Interaction Type Settings

Setting up Notifications and Email

Setting up Routing and SLAs

Managing Work Order Administration and Automation

Managing Translations

Setting up CRM Security

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