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          • Service Requests
          • Using Alerts
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          • Agent Console Overview
          • Managing Contacts
          • Using the Knowledge Base
        • VeloCITY 365 Citizen Engagement Portal User Guide
          • Register as a Portal User
          • Forgotten Password
          • Profile
          • My Service Requests
          • My Subscriptions
          • Knowledge Base
          • Alerts
          • Submitting a New Service Request
          • Updating a Service Request
        • VeloCITY 365 Technical Administrator User Guide
          • VeloCITY 365 Configuration
            • Deployment, Promotions and Hot Fixes
            • Interaction Type (SR) Administration
              • Creating Interaction Types
              • Sharepoint Configuration
              • Editing Interaction Types
              • Creating Tags
              • Understanding Interaction Type Settings
            • Setting up Notifications and Email
            • Setting up Routing and SLAs
            • Managing Work Order Administration and Automation
            • Managing Translations
            • Setting up CRM Security
          • ArcGIS Configuration
            • Configuring the ESRI Settings
            • Setting up the ESRI Server
            • Configuring the ESRI Map
            • Configuring the ESRI Map Layers
            • Configuring the ESRI Layer Field Mappings
            • Configuring the ESRI Entity Field Mappings
            • Configuring Service Areas
            • Configuring Icons
            • Map Settings for Agent Console
            • Map Settings for Portal Service Request Map
          • Citizen Engagement Portal Configuration
            • Portal Authentication
            • Branding and Theming
            • Portal Content
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VeloCITY 365 V2.3.2

NOTE: VeloCITY 365 version 2.3.2 is a supplementary product release focused mainly on bug fixes from version 2.3, and it is expected to be generally available in June 2020.

Please refer to the Release Notes for more detailed information (to be published in early May)


In this section

VeloCITY 365 End User Guide

Agent Console Overview

Managing Contacts

Using Alerts

Using the Knowledge Base

Service Requests

Subscriber Management

Managing Duplicates

VeloCITY 365 Citizen Engagement Portal User Guide

Register as a Portal User

Forgotten Password

Profile

My Service Requests

My Subscriptions

Knowledge Base

Alerts

Submitting a New Service Request

Updating a Service Request

VeloCITY 365 Technical Administrator User Guide

VeloCITY 365 Configuration

ArcGIS Configuration

Citizen Engagement Portal Configuration

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