1. Select Submit a New Service Request, and on the following page, you can choose the request type. Depending on the type of request, there may be critical information for you to review before clicking on the Create Request button to proceed.
  2. Once you are on the Issue Location page, you have several options to identify the location of the request.

Identify location using a Point on the Map

Identify Location by Entering the Address - this is the most common method.

Identify Location by selecting an Intersection on the Map

Once you identify the location of the issue, you click Next at the bottom of the page.

On the following page, you enter the request-specific details and you can attach an image or picture as part of the submission of your service request.

Please Note: Details may vary depending on the Service Request type.>

Once you enter the relevant details and click next, your contact information will be displayed (if you are logged in). If you are not signed in, you may be required to enter your contact information depending on the service request type.

To receive notifications on the status of the service request you are submitting, be sure to check the box “Receive Status Updates” as shown above. 

Note: Your preferences in your profile must be set to accept email notifications in order to receive status updates.

Duplicate service requests

If you attempt to create a service request that has been previously submitted, you will receive a message indicating your submission may be a duplicate based on the location and type of the request.

If you receive notification of a potential duplicate, please review the details of the request and then you can decide whether or not you want to proceed with the request. 

If you elect to proceed with the request, you can then select My Request Differs from the ones above. Continue with creating my request.