A subscriber is a contact that has been “associated” with a service request. By adding a contact as a subscriber they receive notifications about that specific service request based on the criteria set up for notifications for that service request type. If the service request type has been configured to send notifications when the status changes for example, then any contact who has been subscribed to the service request will receive a notification advising them of the update in status.
To add a subscriber to an existing service request, open the specific service request, navigate to the Related Tab and click Subscriber. The Subscriber list displays all of the current subscribers.
Click Add New Subscriber. The New Subscriber form displays. Complete all the required fields and click Save and Close.
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