There are 5 components for configuring VeloCITY365 to display maps and map information. These components are specific to VeloCITY365 but are closely aligned with ESRI ArcGIS.
The ESRI configuration from a technical viewpoint:
The ESRI configuration from a presentation viewpoint:
The Sample Intake Map and Sample Service Request Map are included for reference.
Do not modify or delete sample settings. It is best practice to deactivate the sample maps and keep them for reference. You can duplicate the maps and modify the duplicates to meet your needs
|
Sample Intake Map Settings |
||
|---|---|---|
|
Configuration Type |
Name |
Description |
|
ESRI Setting |
Sample Intake Map Settings |
Top level of configuration. |
|
ESRI Server |
Sample Server |
By default, use public ESRI servers. Must be configured with client information. |
|
ESRI Map |
Sample Intake Map |
Configured for displaying multiple active Case records at once. |
|
ESRI Map Layer |
Sample Intake Map Primary Layer |
The layer where location can be entered. |
|
ESRI Entity Field Mapping |
Interaction Type Mapping (New) |
Fields relevant for plotting Interaction records on map. |
|
Sample Service Request Map Settings |
||
|---|---|---|
|
Configuration Type |
Name |
Description |
|
ESRI Setting |
Sample Service Requests Map Settings |
Top level of configuration. |
|
ESRI Server |
Sample Server |
By default, use public ESRI servers. Must be configured with client information. |
|
ESRI Map |
Sample Service Requests Map |
Configured for displaying multiple active Case records at once. |
|
ESRI Map Layer |
Sample Service Requests Map Primary Layer |
The layer where Case points will be displayed. |
|
ESRI Entity Field Mapping |
Velocity 365 Case Field Mapping |
Fields relevant for plotting Case records on map. |
ESRI Settings are the top level of configuration and act as a container for all map-related settings.
The ESRI Server setup is required to establish a connection to an ArcGIS server and support public ESRI servers and self-hosted (private) ArcGIS servers.
Setting up an ESRI map determines the map that the citizen will see when they log on to the portal.
Layers are the mechanism used to display geographic datasets in your maps; layers provide the needed detail above and beyond the typical base map
Entity layer field mapping can be only added for the ArcGIS Server source layer.
Entity field mapping is determining where information will be stored within CRM.
Service Areas are used to define specific geographic regions to facilitate routing of service requests, assist in more detailed reporting and identify areas where resources are either under or over utilized.
The icons that display on the Interaction Type buttons as well as on the map overlays are completely customizable.
The Agent Console contains a map configured to display each service request by Interaction Type. The Agent Console Map Settings are controlled through the ESRI Map Settings.
The map displays the service requests that have already been submitted. When a request is submitted, it is saved within VeloCITY as a case record.
