Entity field mapping is determining where information will be stored within CRM. For example, citizen input (location of a service request) or data (location of an active case) plotted on the map. The field mapping is referenced by the ESRI Map Layer. In addition, the mapping can be shared amongst multiple ESRI Map Layer records and records types with similar schema, i.e., Interaction Types.
To setup the ESRI Map Layer setting:
There are 2 field mapping scenarios with typical settings in the table below
Field Name |
Typical Values for |
Typical Values for Case Field Mapping |
---|---|---|
Location Field |
abs_formattedaddress. |
abs_location1_address1 |
Latitude Field |
address1_latitude. |
abs_location1_address1_latitude |
Longitude Field |
address1_longitude. |
abs_location1_address1_longitude |
Street Address Field |
address1_line1. |
abs_location1_address1_line1 |
City Field |
address1_city. |
abs_location1_address1_city |
State / Province Field |
address1_stateorprovince. |
abs_location1_address1_stateorprovince |
Postal Code Field |
address1_postalcode. |
abs_location1_address1_postalcode |
County Field |
address1_county |
abs_location1_address1_county |
Neighborhood Field |
Not used on Contacts |
abs_location1_address1_neighbourhood |
Country Field |
address1_country |
abs_location1_address1_country |
Polygon Field |
Not used on Contacts |
abs_polygonsettings |