Entity field mapping is determining where information will be stored within CRM. For example, citizen input (location of a service request) or data (location of an active case) plotted on the map. The field mapping is referenced by the ESRI Map Layer. In addition, the mapping can be shared amongst multiple ESRI Map Layer records and records types with similar schema, i.e., Interaction Types.

To setup the ESRI Map Layer setting:

1. Use the Application Selector to Navigate to Velocity 365 - ADMIN -> ArcGIS -> ESRI Entity Field Mappings. The ESRI Entity Field Mappings form displays.
2. Click New. The New ESRI Entity Field Mappings form displays.
3. Enter an intuitive name for the mapping in the Name field.
4. Select an entity from the right-hand Entity Logical Name lookup field. The left-hand Entity Logical Name text field populates.
5. Select an entity from the right-hand column field. The left-hand text field populates and is editable.
6. Input information into the text fields on the left side of the form
7. Select the destination fields from the look-ups on the right side of the form.

There are 2 field mapping scenarios with typical settings in the table below