The map displays the service requests that have already been submitted. When a request is submitted, it is saved within VeloCITY as a case record. The settings for the map are to display

  • Case records whose Interaction Type is flagged with public visibility
  • Active Cases created within last 7 days

To change the ESRI Map Settings for the Portal Service Request Map,

  1. Use the Application Selector to Navigate to Velocity 365 - ADMIN -> ArcGIS -> ESRI Settings. The ESRI settings list view form displays.
  2. Select Sample Service Requests Map Settings record then ESRI Settings. Click Email A Link.
  3. A new email with the link to the Sample Service Requests Map Settings displays.
  4. Copy the portion of the link shown in bold and underlined.

https://contoso.crm.dynamics.com/main.aspx?appid=ab67054f-5865-e911-a827-000d3a3b4f7b&pagetype=entityrecord&etn=abs_esrisetting&id=b021ad4a-3d6b-e811-8128-5065f38a6bf2

 

  1. Use the Application Selector to Navigate to Dynamics 365 Portals -> Portals -> Websites
  2. Select the appropriate portal from the list
  3. Navigate to the Site Settings tab
  4. Navigate to Velocity365/ServiceRequestMap/ESRIMapid. The Site Settings details page displays
  5. Locate the Value field and paste the copied portion of the link.
  6. Click Save