Many regulatory organizations still have applicants fill out and submit paper forms at a general collection point, which are then manually sorted and distributed to the appropriate department. With all the licenses and applications that now govern society, how is it that the technology supporting this entire industry has not evolved with the times?
For those who work in regulated fields, the pain of obtaining a license through an agency is all too familiar. The long lines, the endless forms, and the total black hole of information while waiting for approval or rejection make for a difficult, hard to navigate experience for applicants. It’s also a terrible process for those who actually handle license and permit applications – the regulatory employees. On the other side of the counter, employees deal with an application management process that has not advanced much in the last 20 years. Let’s look at three factors that make life more painful for regulatory employees: disparate systems, repetitive tasks, and dealing with complaints from the public.